Plain English Summary
CiderStack is macOS virtualization software you can buy and own forever. Use it legally on your own Macs, don't share your license, and don't reverse-engineer it. We're here to help if something goes wrong.
1. Agreement to Terms
By downloading, installing, or using CiderStack ("the Software"), you agree to these Terms of Service ("Terms"). If you're using CiderStack on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
If you don't agree to these Terms, don't use CiderStack.
2. License Grant
What You Get
Subject to your payment and compliance with these Terms, we grant you a perpetual, non-exclusive, non-transferable license to:
- Install and use CiderStack on the number of Macs permitted by your license tier
- Receive updates for the major version you purchased (e.g., all v1.x updates)
- Use the software for personal or commercial purposes (depending on your license tier)
License Tiers
- Personal: Non-commercial use on 1 Mac
- Personal + Homelab: Non-commercial use on up to 3 Macs
- Commercial Solo: Commercial use on up to 3 Macs
- Fleet Pro: Commercial use on up to 50 Macs
- Fleet Enterprise: Unlimited Macs (custom agreement)
What You Can't Do
- Share, sell, or transfer your license key to others
- Use the software on more Macs than your license permits
- Reverse-engineer, decompile, or disassemble the software
- Remove or alter any proprietary notices or labels
- Use the software to create a competing product
- Use Personal licenses for commercial purposes
3. Machine Activation
CiderStack uses machine-based activation. Each license can be activated on a limited number of machines. You can deactivate machines through your account portal to transfer activations to new hardware.
Apple's 2-VM Limit
Apple's Virtualization.framework only allows 2 macOS VMs to run simultaneously per Mac. This is an Apple restriction, not a CiderStack limitation. You can create unlimited VMs, but only run 2 at a time per machine.
4. Payments and Refunds
Pricing
CiderStack licenses are one-time purchases. Prices are displayed at checkout and may change, but changes won't affect existing licenses.
Refunds
We offer a 14-day money-back guarantee. If you're not satisfied with CiderStack, contact us within 14 days of purchase for a full refund. After 14 days, refunds are provided at our discretion.
Trials
Free trials provide full access to commercial features for 14 days. No payment information is required. One trial per person/organization.
5. Updates and Support
Updates
Your license includes all updates within your purchased major version (e.g., v1.0 through v1.99). Major version upgrades (e.g., v1.x to v2.x) may require a paid upgrade at a discounted rate.
Support
- Personal/Homelab: Community support via forums and documentation
- Commercial Solo: Email support with 48-hour response time
- Fleet Pro: Priority email support with 24-hour response time
- Enterprise: Dedicated support channel
6. Intellectual Property
CiderStack, including its code, documentation, graphics, and trademarks, is owned by CiderStack and protected by intellectual property laws. Your license grants you the right to use the software, not ownership of any intellectual property.
7. Disclaimer of Warranties
CiderStack is provided "AS IS" without warranty of any kind. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We don't warrant that the software will be error-free, uninterrupted, or meet your specific requirements. You use CiderStack at your own risk.
8. Limitation of Liability
To the maximum extent permitted by law, CiderStack's liability is limited to the amount you paid for your license in the 12 months preceding the claim. We're not liable for any indirect, incidental, special, consequential, or punitive damages.
This limitation applies regardless of the form of action, whether in contract, tort, or otherwise, even if we've been advised of the possibility of such damages.
9. Termination
We may terminate your license if you breach these Terms. Upon termination, you must stop using CiderStack and delete all copies. Termination doesn't entitle you to a refund (except within the 14-day refund window for non-breach reasons).
Sections regarding intellectual property, disclaimers, and limitations of liability survive termination.
10. Beta Software
Beta versions of CiderStack may be unstable and are provided for testing purposes. Beta software may contain bugs, cause data loss, or behave unexpectedly. Use beta software at your own risk and not in production environments.
11. Privacy
Your use of CiderStack is also governed by our Privacy Policy, which explains how we collect and use your data.
12. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved in the courts of San Francisco County, California.
13. Changes to Terms
We may modify these Terms at any time. We'll notify you of significant changes by email or through the software. Continued use after changes constitutes acceptance of the new Terms.
14. Contact
Questions about these Terms? Contact us:
- Email: [email protected]
- Address: 2261 Market Street STE 72423, San Francisco, CA 94114